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Purpose and Scope

The purpose of these Grievance Procedures is to assure that the Lenoir Housing Authority (hereinafter referred to as PHA) residents are afforded an opportunity for a hearing, if the resident disputes within a reasonable time, any PHA action or failure to act, involving the resident's lease, or PHA regulations which adversely affect the individual resident's right's, duties, welfare or status.

1. Additional areas covered by these procedures include the:

  1. Community Service and Self-Sufficiency Requirements
  2. Minimum rent hardship exemptions
  3. Income changes resulting from welfare program requirements
  4. Improper disclosure or inappropriate use of information obtained by the PHA through criminal records, sex offender registration records, drug abuse treatment facility records, and domestic violence records.

The Grievance Procedure shall be applicable to all individual grievances as defined herein.