Please submit all work orders through our online portal or via phone call with the office. No work order requests will be submitted through a maintenance staff member.
To request a work order for maintenance in your unit, please read the instructions below: To submit a work order during operating hours:
You will call the office (828) 758-5536 anyone who answers can take your information. The maintenance department will be contacted and your work order will be scheduled based on the maintenance department's workload, usually within 1-2 business days.
Emergency (after-hour work orders)
If the emergency is after 3:30 p.m. or on a weekend/ holiday, call (828) 758-5536. When the recording begins, press 602, provide name, phone number, apartment address including apartment number, and the emergency issue.
Emergency Work Orders are considered:
- Investigate gas leaks
- Water leaks that create a safety hazard or property damage
- Stopped commode in units with only one (1) bathroom
- Any situation that may pose danger or property damage.
Work orders placed through this website, outside of regular business hours will not be received by Housing Authority staff until the next business day. Please do not use this to report an emergency! For emergency work orders during operating hours, contact the office.